How to order

1.Browsing our products

Below the Berk logo is our menu bar. Here you will find the categories of products available through our website. Select any of the categories, or any one of the sub-categories available which will open a display of the garments for that sub-category.

To get further information about any garment, click on the photograph. This will give you a larger photo, complete with description, price, size and colour options. You can use the “Colour chart” and the “Size guide” on the right hand menu to help with your selection.

To examine any item more closely, click on the image. This will bring up a larger, more detailed photograph.

Please note: The images shown for any product will be in only one of the many sizes and colours available. Please use the Colour drop-down menu to see the range of sizes and colours available for any particular garment.

Once you have determined the size, colour and quantity of the item, click on Add to Request Basket. Your Request Basket will be shown with the item or items included, as well as any items previously selected.

2.Request Basket

The Request Basket can be viewed at any time by clicking on Your Request Basket in the upper right corner. This will show you the garments you have selected, and the quantity, size and colour.

From within the Request Basket, you can modify the quantities of any garment or remove it completely from your Request Basket.

3. Ordering

When you have finished shopping, click on Order. You will be asked for your delivery details. Once these details have been provided, the order will be automatically sent for confirmation to one of the staff at Berk. At the same time, you will receive an email with the details of your order and how to check on the status of the order

4. Purchasing

As soon as the staff at Berk have received your order, they will check stock availability. If all stock is available, your order will be gathered, an appropriate Shipping Fee will be added to the final total, and your payment will be authorised. You will then receive an email telling you where to log in to finalise your order and make a payment.

The Shipping Fees are as follows:

	Sweaters	Slippers	Smedley	Accessories
United Kingdom and Channel Islands	£7	£7	£7	£7
each additional	+£3	+£3	+£3	+£3
USA & Japan	£36	£40	£12	£10
each additional	+£5	+£5	+£4	+£4
Australia	£36	£40	£12	£10
each additional	+£7	+£7	+£4	+£4
Europe Belgium Luxembourg Netherlands Denmark France Germany	£22	£22	£10	£10
each additional			+£3
Italy Portugal Greece Spain	£30	£30	£10	£10
Rest of Europe	£35	£35	£10	£10
each additional			+£3
Russia	£36	£40	£12	£10
each addtitional	+£5	+£5	+£4	+£4

Please Note: We can send orders via UPS, FEDEX or DHL if you have an account. Add the account details in the comment box provided on the address details page.

Should one or more of the items you have requested be unavailable, the staff at Berk will contact you to discuss your order. Once agreed they will then authorise your order, amended as requested, and with the amended Shipping Fee. You will then receive an email telling you where to log in to finalise your order and make a payment.

Please Note: Due to the exclusive nature of the garments offered, some items may be out of stock. New stock of any given garment may take as long as 5 to 7 months to obtain. It is for this reason that the staff at Berk will determine the availability of your complete order before it is authorised, and your payment requested.