Terms & Conditions

For step-by-step instructions on how to place an order, please see How to order.

1.Enquiries

For enquiries about your order please contact us on berk@berkcashmere.co.uk quoting your reference number. Alternatively you can call us on +44(0)20 74930028 or send a fax on +44(0)20 74994312.

2.Payment Options

We accept Mastercard, Visa, Visa Delta, Visa Debit, Visa Electron, Visa Purchasing, Solo, Switch, American Express and JCB cards.

Please note: all sales are in pounds sterling and are converted by the customer's credit/debit card issuer into their local currency at the exchange rate prevailing at the time of billing.

3.Delivery

U.K. delivery

Within U.K. goods are delivered via the Royal Mail on the next working day following dispatch.

International delivery

Goods are delivered via Parcelforce International Scheduled service. Delivery should be made 7 working days after dispatch, although please allow up to 14 working days as transit time will vary according to destination.

Please note that we will not be held responsible for delays in transit caused by customs and import procedures. Customers will be liable to pay for any import duties and taxes levied on consignments within their own countries.

All goods are delivered fully insured against loss or damage.

The Shipping Fees are as follows:

Please Note: We can send orders via UPS, FEDEX or DHL if you have an account.  Add the account details in the comment box provided on the address details page.

4.Returns and Exchanges

Returned goods should be dispatched within 14 days of receipt, must be unworn, in the original packaging and with the labels still in place.

They will undergo a quality check and, if found in satisfactory condition, we will credit the full value (excluding delivery charges) back to the nominated credit/debit card or we will exchange the item for another of your choice if you so wish.

Refunds will be made via secure WorldPay system within 2 working days of satisfactory receipt of goods.

Credits can only be processed back to the card used for payment.

Return delivery charges are the responsability of the sender unless goods are faulty.

Important: please ensure that you obtain a proof of posting for your returned items.

For international returns: parcels should be clearly marked as "Returned Goods" on the Custom Declaration Form. Failure to do so means that we will incur charges for import duties: we reserve the right to refuse delivery of the returned parcel in the event this should occur or, alternatively, we will debit your account with the amount of the expenses incurred by us, subject to your authorization in writing.

Please note: returned goods dispatched to us after the 14 days term will only be accepted at our discretion and only for a "store credit".

5.Defects

We will make every effort to ensure that all goods will be of satisfactory quality. Should you find this is not the case you should return the goods to us within 14 days of delivery, unworn and in the original packaging, with the labels still in place, including a description of the alleged defect. Where there is a valid claim we will either replace or repair the goods free of charge, or refund you the full price if you so wish.

All purchases of goods from our website are governed by English law and any dispute shall be subject to the jurusdiction of the English courts.

6.Sizes and Colours

Whilst we make every effort to be as accurate as possible, we cannot guarantee that the colour reproduction on the website is an exact match with the item sent.

All sizes quoted are approximate.

7.Opening Hours

You can order online at any time: orders will be processed during working days (Monday to Friday 09:00 to 17.30, Saturday 09:30 to 17:30, excluding U.K. public holidays)

8.Security

Berk payments are processed by Worldpay secure servers. This system employs encryption and firewalling for maximum security and protection against fraud and hackers.

For more information about Worldpay go to www.worldpay.com

9.Browser Requirements and Settings

BerkCashmere.co.uk has been designed and built according to current practices and the W3C guidelines. We have undertaken functionality, cross-browser and accessibility testing for the current range of browsers. We also expect the site to be functional in older versions of the available browsers. However we do not accept responsibility for the site’s functionality in older versions of browsers or custom setups on private computers.

10.Newsletter

Subscription to our Newsletter is free and will enable us to send you news of promotions and product previews. All newsletters will include an unsubscription option.