10% DISCOUNT AND FREE WORLDWIDE DELIVERY AT CHECKOUT UES THE CODE : FALL17  🌼

Terms & Conditions

For step-by-step instructions on how to place an order, please see How to order.

Berk Cashmere Ltd

The www.berkcashmere.co.uk website is owned and operated by:Berk Cashmere Ltd, a company registered in England, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX. Our company registration number is 10107355. Our VAT Number is: 201 8410 58.

1.Enquiries

For enquiries about your order please contact us at Berk Cashmere on: berk@berkcashmere.co.uk quoting your reference number. Alternatively you can call us on +44 (0)1524 770 286 or send a fax on the same number.


2.Payment Options

We accept Mastercard, Visa, Visa Delta, Visa Debit, Visa Electron, Visa Purchasing, Solo, Switch, American Express and JCB cards.

Discounts. The calculation for offers and discounts is the difference between the Old Price and the Price. For the avoidance of any doubt we do not discount from the inc.VAT or the ex.VAT price.

Please note: all sales are in pounds sterling and are converted by the customer's credit/debit card issuer into their local currency at the exchange rate prevailing at the time of billing.

3.Delivery 

Christmas and New Year Deliveries

Orders placed over the Christmas and New Year period will be delivered by the end of the second week of the New Year. We will notify all customers via email with tracking details.

U.K. delivery

Within U.K. goods are delivered via the Royal Mail on the next working day following dispatch.

International delivery

Goods are delivered via UPS or Royal Mail/Parcelforce International Scheduled service. Delivery should be made 7 working days after dispatch, although please allow up to 14 working days as transit time will vary according to destination. Please also note there is heightened security between the UK and some countries; your foreign office will hold this information.

Please note that we will not be held responsible for delays in transit caused by customs and import procedures. Customers will be liable to pay for any import duties and taxes levied on consignments within their own countries.

All goods are delivered fully insured against loss or damage.

The Shipping Fees are as follows:

 Sweaters Slippers Smedley Accessories
United Kingdom
and Channel Islands
   £7     £9    £7   £7

each additional

+£3 +£3 +£3 +£3
USA & Japan £36 £40 £12 £10

each additional    

+£5 +£5 +£4 +£4
Australia £36 £40 £12 £10

each additional

+£7 +£7 +£4 +£4

Europe         
Belgium
Luxembourg
Netherlands
Denmark
France
Germany

 

  £22 £22 £10 £10
each additional     +£3  
Italy
Portugal
Greece
Spain
£30 £30 £10 £10
Rest of Europe £35 £35 £10 £10
each additional     +£3  

Russia

£36 £40 £12 £10

each addtitional

+£5 +£5 +£4 +£4

Please Note: We can send orders via UPS, FEDEX or DHL if you have an account.  Add the account details in the comment box provided on the address details page.



4.Returns and Exchanges


Returned goods should be dispatched within 14 days of receipt, must be unworn, in the original packaging and with the labels still in place.

They will undergo a quality check and, if found in satisfactory condition, we will credit the full value (excluding delivery charges) back to the nominated credit/debit card or we will exchange the item for another of your choice if you so wish. We do not offer refunds or returns on sale items.

Refunds will be made via secure WorldPay system within 2 working days of satisfactory receipt of goods.

Credits can only be processed back to the card used for payment.

Return delivery charges are the responsability of the sender unless goods are faulty.

Important: please ensure that you obtain a proof of posting for your returned items. Under no circumstances should goods be "Invoiced' back to Berk. They must be sent at nil value.

For international returns: parcels should be clearly marked as "Returned Goods" on the Custom Declaration Form. Under no circumstances should the goods be invoiced back to Berk they must be sent at nil value. Failure to follow these instructions means that we will incur charges for import duties: we reserve the right to refuse delivery of the returned parcel in the event this should occur or, alternatively, we will debit your account with the amount of the expenses incurred by us.

Please note: returned goods dispatched to us after the 14 days term will only be accepted at our discretion and only for a "store credit".
Please note where goods are 'made to order' i.e. Burlington Slippers or Knitwear in 54" to 60" they cannot be cancelled and may only be returned for defects.

5.Defects

We will make every effort to ensure that all goods will be of satisfactory quality. Should you find this is not the case you should return the goods to us within 14 days of delivery, unworn and in the original packaging, with the labels still in place, including a description of the alleged defect. Where there is a valid claim we will either replace or repair the goods free of charge, or refund you the full price if you so wish.

All purchases of goods from our website are governed by English law and any dispute shall be subject to the jurusdiction of the English courts.

6.Sizes and Colours

Whilst we make every effort to be as accurate as possible, we cannot guarantee that the colour reproduction on the website is an exact match with the item sent.

All sizes quoted are approximate.

7.Opening Hours

You can order online at any time: orders will be processed during working days (Monday to Friday 09:00 to 17.30, Saturday 09:30 to 17:30, excluding U.K. public holidays)

8.Security

Berk payments are processed by Worldpay secure servers. This system employs encryption and firewalling for maximum security and protection against fraud and hackers.

Orders created at Nil value when the site is on test or at the shipping cost will not be transacted.

For more information about Worldpay go to www.worldpay.com

9.Browser Requirements and Settings

BerkCashmere.co.uk has been designed and built according to current practices and the W3C guidelines. We have undertaken functionality, cross-browser and accessibility testing for the current range of browsers. We also expect the site to be functional in older versions of the available browsers. However we do not accept responsibility for the site’s functionality in older versions of browsers or custom setups on private computers.

10. Data and Data Protection.

In accord with the Data Protection Act 1998 Berk Cashmere Ltd will request any and all data registered on www.berkcashmere.co.uk, relating to your account prior to 10/11/2014 held by David Berk Ltd including data, files, internet address, name, address, phone number, orders and customer data including styles and sizes to be transfered to Berk Cashmere Ltd unless you exsplicitly opt out or request that should not take place.

In consideration of your tacit agreement Berk Cashmere will preserve such as private, confidential and secret and will not to use such data, information other than for offers relating to Berk Cashmere Ltd internet sales and mailings of our Newsletter Mr. Berk. 

Disputes.
An (ODR) Online Dispute Resolution platform has been set up by the European Commission and is available here: http://ec.europa.eu/consumers/odr/

Please refer disputes to this body.

11.Newsletter

Subscription to our Newsletter: Mr. Berk's Journal is free and will enable us to send you news of promotions and product previews. All newsletters will include an unsubscription option.